By purchasing services from SM Media LLC, you acknowledge and agree that once work has started on your order, no refunds, chargebacks, reversals, or cancellations will be issued.
An order is considered “initiated” once any of the following occurs:
Public relations and media placement services involve immediate labor, editorial coordination, publishing relationships, strategic planning, and non-recoverable operational costs.
Because of this, SM Media LLC cannot offer refunds once campaign execution or preparation has begun, regardless of publication timing, client preference changes, or external business circumstances.
Clients are responsible for reviewing all service details, deliverables, timelines, and terms before making a purchase.
By submitting payment, the client confirms they understand the scope of services being purchased and agree to this no refund policy in full.
Filing a chargeback or payment dispute after services have been initiated may constitute a violation of this agreement.
SM Media LLC reserves the right to provide documentation including signed agreements, invoices, communication records, onboarding confirmations, editorial drafts, and fulfillment records to dispute any unauthorized chargeback claims.
Refund exceptions, if any, are solely determined at the discretion of SM Media LLC management and must be confirmed in writing.
No verbal statements or informal communication shall override this policy unless explicitly approved in writing by SM Media LLC.
If you have any questions regarding this policy, please contact SM Media LLC prior to purchasing services.